write a response to a customer complaint. Go to Doc Sharing for the prompt that explains the situation in detail.
Consider how you can best maintain goodwill with your customer and how you can satisfy the customer’s needs.
Remember your audience and consider the customer’s level of technical knowledge. Put yourself in the customer’s shoes and try to write a letter that the customer will find professional, pleasant, and a letter that provides all the information the customer needs to settle the complaint.
Be very clear about what action steps your company will take and what action steps the customer is required to take.
