Build Client Relationships & Business Networks
Introduction
This report tries to put into a clear perspective the requirements of a business organization to create and maintain a good business relationship as well as an active business network. In the present market situation a business can not only depend on the skills it has but it has to incorporate a good business relationship with the clients.
Criteria Identification
Individuals in a company should be able to identify the relationships and networking needs of a business. This is gotten from the goals and objectives of the business in question. Several consultative procedures are applied when noting and confirmation of the relationship and networking needs with respect to the needs of the organization, they may include face-to-face meetings, telephone and email communication (mountains). The business technology is applied in the organization and maintenance of information for ease in access and acquisition which may involve computers, email, internet, printers and facsimile machines.
After the establishment of the client relationship and networks, measures are applied to maintain it. A preferable communication criterion is used to establish the relationship like verbal or non-verbal, active listening, questionnaire and application of language as well as seeing feedback. The client is given suitable advice on the available services, present needs as well as future choices. Any response from the customers or business partners is applied to examine and know one’s own performance and where to improve on. The business networks are similarly maintained to give benefits for the customers and enterprise.
Methods of Building Client Relationship and Networking
The developing of trust on the side of the customer is necessary for the success of the business. It matters less the type of business one is involved in, trust is quite necessary. The application of gizmos and gadgets is quite unnecessary as it makes situations even poorer. Trust involves one being open to the customers as well as the prospects (Horowitz, January, 2007). Their consequent perception of you will rise on the beneficial of the organization in terms one being rewarded through the upholding of what one stands for in the business.
Trust is built through caring of ones clients; the clients obviously reciprocate their care of your knowledge and expertise. For one to build the trust factor one needs to consider ones engagement, the listening aspect, framing and also commitment. Their application is quite vital and ought to be taken keenly.
Showing concern as well as interest in the business is a measure applied to involve the clients in the business. The use of a good posture and maintain an eye contact displays an aspect of being open and honest the body does communicate a lot. Trying to frame the client’s problems displays an understanding of the problem at hand. The incorporation of open ended questions, gives the client a clear picture as well as building trust, such questions are like: What do you mean by that? Help me understand more…
The involvement of commitment is another aspect of developing trust and confidence relationship in the business network. An enthusiastic person creates a positive attribution to the customer’s problems. Creating a clear picture of how the problems will be solved will enhance the trust and confidence.
Trust will grow by through the keeping of the trust aspect intact. Honoring a client’s needs is the most important consideration after the application of the above factors. Failure to keep the client’s desire will cancel out all the other factors rendering them null and void. Also the incorporation of over estimation of what will be achieved should be avoided at all costs. Trust should be able to endure lengthy relationships.
Building client relationships and networks helps to create a strong business and subsequently a successful one. In the development and maintenance of the business network one has to consider the creation of time for the advancement of the client. This is a big difficulty that most of the organizations face. This can be easily solved through the reevaluation of one’s priorities, the option of fixing a client into an already crowded schedule does not go down well, one should allocate an amicable time for the client as he or she is a vital component of the business (Darling, 2003). Little effort will be accorded to the client if one is well organized, organizing oneself will create room for the client and hence the development is accrued. This may involve sparing a specific time in the week to meet with the customers, any set task that has been made between you and your client should be incorporated in one’s must do list. Another measure relevant to the development of the network of the business is leveraging of one’s time, this may involve making efforts to know the clients, the asking of advice from the client and visiting the clients in their offices for work purposes, this helps to create a good network between you and the client. The creation of a social attribution between your relationships in the business is wise; this helps the partners to leverage their time with the client.
Developing strong relationship is another aspect of consideration; a business person has to create a contrast between him and the competition. To create a difference between a business people from other people an establishment is the most relevant choice. The relationship will help the buyer determine whether he like you or hates you. Developing strong relationship starts with the initial contact, a conversation ensues relating more soon the industry. One may ask for advice or means of contact like the email. In using the email one should try and make the connection personal an instance is their not so far achievement, their recruitment services and an award achieved among others. This goes far in establishing a strong and interesting relationship.
A good relationship is advanced or developed with the keen consideration of the client’s needs. One ought to be good in getting their areas of concern and the provision of solutions in a genuine manner. An established relationship should be maintained and advanced to another level. A good service delivery is creamed with the establishment and maintenance of a relationship.
Conflict is an aspect of life that is considered inevitable in groups, the methods applied in its management has adverse effects on the groups (Rex C. Mitchell, 2002). It is hence quite necessary that a skilled person handles the conflict, as he will be able to understand the causes and apply necessary methods to solve it. Conflict begins when one party is frustrated or feels is being frustrated, it may be a group or an individual. Conflict brings forth intent feelings and ought to be avoided at all cost.
A way one may employ to handle conflict is the development of norms that will be applied in the dealing with the conflict. An open method of handling the conflict is necessary. Each party should be ready and willing to listen to the other party’s concern, an essence of understanding should be incorporated. Attempts should be directed to the personal self instead of apply direct use of remarks like; instead of using “Ronald, you only” apply the use of “I feel— when you.” Apply to each member the aspect of handling their varied beliefs or thoughts about an issue; one may perceive the other as taking the task of another party. This may be intervened by convincing the complainant of how the other party is trying to be helpful. Different frames may be applied in varied situations.
Relationships and networks may include; work teams, lobby groups, internal & external networks, government agencies, advisory committees and professional associations among others.
Conclusion
An efficient business with a working network and relationship will go far in the development of the business. The business will not only be able to achieve its goals but sustain it to greater heights in the business world. This method adds value to the thought that business is not about establishing a business and succeeding, but efforts should be made to develop and maintain the growth.
References
Darling, D. (2003). The networking survival guide: get the success you want by tapping into the people you know. McGraw-Hill Professional.
Horowitz, J. (January, 2007). Building Trust and Confidence in the Police. Making Every Encounter Count.
Mountains, T. B. (n.d.). Manage client relationships and networks. Retrieved June 9, 2011, from http://www.tpu.bluemountains.net/unit-display.php?recordID=14330&s=PRD01 v
Rex C. Mitchell, P. (2002). Constructive Management of Conflict in Groups. Retrieved May 31, 2011, from http://www.csun.edu/~hfmgt001/cm_gp.htm
