B&C Electronics,
Phoenix.
Subj: Headphone Malfunction
Dear customer,
We at B&C Electronics are glad to inform you that we received your mail on august 6th 2013. We, however, sincerely apologize for this late reply, as I know it has led to inconveniences on your part. Our team has checked our records and indeed it shows that a headphone model Pro2000 (#23423) purchased on 4 August 2013. We at B&C Electronics apologize for giving out a headphone with malfunctions, but I want to verify to you that we were not aware of this.
I hereby confirm to you that the relevant team has looking into the matter. The team has confirmed that indeed the headphone sold to you had malfunctions as you stated. You should rest assured that you shall receive a replacement of your Pro2000 model headphone. We shall send the non-functional headphone back to the manufacturer for repair. Our company’s policy states that customer satisfaction is our number one priority. I highly regard you for understanding the terms stated in the warranty. I thank you for viewing our company as a company with a high reputation. Our work is to ensure that this remains so. We at B&C Electronics take customer service seriously, and I as the Customer Service Manager am happy to tell you that we have sorted out your issue. We will mail you the new Pro2000 headphone, and you can expect the delivery in three days.
Again, let me take this opportunity to apologize for the inconveniences caused by this late reply of your mail. We hope to see you in our stores again as you purchase our quality products.
Sincerely,
Customer Service Manager,
B&C Electronics.
