using an organization, operation or project of your choice, critically analyze their approach to the management of quality, especially with regards to TQM.
Use relevant academic literature to underpin your analysis and make appropriate recommendations as to what might be feasibly be implemented to improve the performance in the short term and over the longer term.
Structure Guidelines: Introduction, Main section (with subheadings), Conclusions. The report should be written as an academic assignment, with referencing in the Harvard style and a references section at the end of the report.
