Analyzing study case in IT management
Introduction:
Can Credit Company is a company that aims to make sense of its operations by outsourcing the available opportunities at its disposal. With the available depleting resources which are being well managed, it has led it to consolidate its services in its points all over the country, hence placing it at a better position strategically. With the help of Monique Lalonde the company aims to use a budget for this process. Monique comes at a time when the company was performing services to the vendors and providers and ended up being unproductive (Alshallall, Oasem, n.d). This resulted to excessive costs being used. She therefore embarked on several steps to correct this prevailing situation, among them consolidating and centralizing the services the enterprise. This was made possible through the use of desktop management and client support as a key consideration for finance.
At Can Credit:
Strength |
Weakness |
| 1. The company is able to act very fast to the requirements of the clients. | 1. The organization is a small organization and hence cannot handle stiff competition from big companies hence limiting its operations. |
Opportunity |
Threat |
| 1. With proper and coherent standards in the area, desktop management and client support is advantageous as the risks are quite low. | 1. The flexibility of the company is at risk as the transaction of business is done all over the country and is bound to be challenged by other bigger companies. |
Action SWOT: how to react to the SWOT analysis by implementing different strategies.
Strength |
Weakness |
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Opportunity |
S-O strategies:
The company over the past years has had quality service, which is composed of a reliable and stable framework. This service has the opportunity to improve and responsiveness to all outsourcers at the cost acquired. |
W-O strategies:
The company had undergone a bidding process so as to win over the vendors that never had the size and competitiveness to handle the company’s wide desire. This however never handled the issue at hand. |
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Threat |
S-T strategies:
As the company moves to take up the desktop management and client support it is facing the risk of receiving negative publicity as it displaces the IT people. |
W-T strategies
Considering the changing nature of the contract, the aspect of flexibility and innovation may not be achieved. |
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Current Situation:
The Can Credit Company has performed a consolidation of its activities all over the country so as to create a consolidated service mechanism that would go a long way to save cost. This is done on the basis of the limited resources the company is attributed to.
Perception of Can Credit Company:
With the desire to incorporate a cost saving mechanism, the Company has grown to be reliable and rigid enterprise with the application of the desktop management and client support.
Strategic Issues:
With the transforming contract with the varied forms of clients, Can Credit Company will have to implement mechanisms that would enable to change its actions so as to react to the changing environment of technology. The company ought to come up with other incentives and beneficial methods as well as framework that is collaborative.
Discussion Questions:
- Yes, I agree with the strategy of outsourcing desktop management and client support considering that the company is not specialized in performing these services as its business venture, it would do better to outsource it to another enterprise that is specialized in it.
- There are a wide range of issues that Can Credit Company needs to address, they are:
With the application of the new mechanism; it will leave the company to lay off workers leading to negative publicity. This may do more harm to it than good hence a proper procedure should be in place. Another issue is the flexibility of the company with the technology considering the changing life of the several contracts they will have. The company also has to acquire contractors that are reliable and successful for the proper accomplishment of the service.
The outsourcer with incorporation of the needed quotations in the contract may address these situations.
- The method that I would use to assess the satisfaction of these issues would be outcome based. The results that would be achieved whether good or bad would determine the continual use of change of tact.
Bibliography
Alshallall, Oasem (n.d). Reinventing IT capabilities: Desktop provisioning at Can Credit.
