Communication Process
Communication Process
Website, sender and perceived receiver
The website is VERSA Technologies which is for a telecommunication industry that leads in the provision and integration of business technology solutions for companies requiring consultation, design, engineering; installation, training and support for Internet Protocol Business communication Systems, Information Technology Network System, Structured Cabling Systems, among others (versasolutions, About VERSA Technologies, 2012). VERSA makes it possible for companies of any magnitude to seamlessly combine with all business communication requirements in a unified vendor partnership. VERSA applies the fast paced developments in the technology business and is committed to offering the best products and services to the customers as a key importance. The perceived receivers are organizations that use information Technology for their operations and in the event they require upgrading their systems or are faced with hitches or similarly want to get introduced to several information technology solutions are accorded the necessary support.
Analysis of the integrated business communication
VERSA offers a totally integrated business communication solutions for the minor to intermediate and enterprise organizations with a great level of customers support. It is able to offer several services and products to customer companies; companies that require consultation services are accorded by an able team, the same to design, engineering, installation, training and maintenance for Business Communication Systems which is easy and accessible in application. This system is modeled and installed to acquire the requirements of a developing business. This system is quite significant as it offers the business the ability to appeal to clients, improve production levels, limit the costs, boost its image and satisfy customers. The company also offers Network Systems in IT which gives the organization the ability to engage in a technology vendor for all of its business service and support requirements.
VERSA offers an extensive range of holistic IT Network System services to its customers. The business has able engineers that offer complete network installation, migration and support. Through application of a rigid strategy and design values, VERSA is able to assist the organization to come up with a strategy for integrating other network technology facilities and services into the fundamental communications framework. With VERSA in place, organizations are able to evade expensive network downtime and industry disruptions (Solutions, 2012). The engineers are able to sustain the IT framework for better performance through offering frequent sustenance services.
VERSA also offers similarly offers a structured cabling system installation. It starts with designing, then installation, testing and finally with certifications. Its customized cabling services involve coax cabling, horizontal cabling system among others. It additionally, provides an integrated technology solution with sound and video systems. The systems are designed to perform operation in room acoustics and acquire the needs of the commercial enterprise.
Assessment of the media richness
The “about VERSA” section of the versa solutions website has information about the management team of the industry as well as the market and the experience that has been acquired. The management team is committed to offering world class solutions for the manufacturers and offering its customers with a proper support skill.
The section has out all of the services that it offers ranging from; IP business communication, control and video surveillance, audio and visual systems among others. The section also offers information of the dedication of their team and how skilled they are in undertaking their respective operations. There is also a section in this part that makes it possible for the customer to get in touch with the VERSA team and issue their comments and queries. In addition, the section offer training in managing the Business Network using a Structured Cabling system as well as education on the Turnkey Sound and Audio Visual System. The section is quite precise and clear for the client.
How the message is framed
The message is framed in a manner that makes it clear and simple for the client to be able to know the company, the services that are offered, additional services that are involved and the mode of contacting them. The message introduces to the receivers, who in this case are the companies that require assistance with the information technology solution, the management team. The message concerning the services offered is quite precise and to the point, they are easy to notice considering they are of different color which is yellow. The points that are of key concern to the client are placed in clear links that just at a click would be able to offer the client information on the area of concern. The most significant services are placed on the right bottom corner; well-spaced and easily accessible. Pictures are similarly use to appeal to the visual sense of the client; the transport system, the IP Business Communication Systems and the president of the VERSA. Information on the contact is well placed and in better view in case the client desires to contact the Business Technology Solutions Company.
The opinion leaders
The opinion leaders in VERSA Technologies are the management team consisting of the president, Clay Poindexter who has been in the business for over 27 years and is tasked with the general strategic business formulation and development. There is also Ray Wilson who is the controller of VERSA. He is tasked with the overall accounting and staff welfares management, offering business evaluation and measurements reporting to the top level of the company (versasolutions, VERSA Technologies – Company Leadership, 2012). With 35 years of experience, Wilson is similarly tasked with the accounting matters of VERSA financial issues, and facility leasing. There is also Shane Ivester who is the head of Technical Services Operations. Here, he is tasked with the daily running of the technical organization that is mandated to offering the client project installation service and sustenance. His period of experience is 16years in this industry. There is Keith Warfel, a sales manager at VERSA and has the duty of administering the advancement of the business and account management group. His efforts with the assigned team engaged in close contact with the customers so as to know the requirements for effective provision by the VERSA. His experience is well over 19years in the same industry.
Recommendations for improving word choice
The website lacks any information on the clients, considering that the column is available. For effective communication to the client, VERSA has to offer some information about the client very soon taking into consideration that the company started 70 years ago. This column lets the customer to know which companies VERSA has been interacting with in terms of customers, business and partnership. VERSA should similarly include information some pictures which would be more appealing to the client. The ‘About VERSA’ column has some information about the staff working in the company. Considering that the clients are more concerned about the people whom they will be coming into contact with more often, the section has not given any information in depth about the staff. The assurance of safety and privacy is not taken care off as this is another area of vital significance to the client. This should be issued as still clients are the main target of any business and poor or no communication about certain areas is bound to be detrimental.
Bibliography
Solutions, V. (2012). VERSA Business Technology Solutions. Retrieved April 16, 2012, from VERSA Technologies Inc. : http://www.versasolutions.net/services/
versasolutions. (2012). About VERSA Technologies. Retrieved April 16, 2012, from VERSA Technologies, Inc.: http://www.versasolutions.net/about/
versasolutions. (2012). VERSA Technologies – Company Leadership. Retrieved April 16, 2012, from VERSA Technologies Inc. : http://www.versasolutions.net/about/leadership/
