Write a cover letter,which spells out your interest in the identified job(Entry-Level Electronics Technician).
Reference # : 11-05300 Title : Service Technician (Melville NY)11-05300
Location : Melville, NY
Position Type : Full Time/Contract
Experience Level : Start Date / End Date : 11/29/2011 / 05/30/2013
Description
Job Title: Service Technician
Work Hours: 8:00 AM to 5:00 PM
Job Description:
Purpose of Position:
Provide repair and service support in customer location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode. In addition this position requires the individual to:
Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
• Keep service management informed of potential customer issues if unable to resolve.
• Participate as a full member of a service work group and contribute to the group productivity.
Essential Job Functions:
Demonstrate the required product proficiency by successfully completing the product training.
• Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multimeter, and fault codes.
Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
Management of assigned parts, tools and any other assets provided.
Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
Present a professional image in all interactions and behaviors.
Provide timely and courteous customer service to facilitate customer satisfaction.
Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
Required Skill:
Additional Requirements, Skills and Qualifications:
Have a clean and groomed appearance and adhere to the contracting organizations dress code. This is typically for men, button up or golf shirt with collar, dress slacks, dress shoes or street shoes that can be polished. For women, button up blouse with collar and appropriate neckline, dress slacks, dress shoes or street shoes that can be polished.
Work overtime on an occasional basis.
Be available for work during their assigned work day/s. Report to their first call when their assigned workday assignment starts.
Unless otherwise notified by the company, contractors will wear a company badge.
Able to work independently and/or on a team with minimal Shows Contractor must agree to comply with all security arrangements required by the Xerox customer.
Possess good verbal and written skills, and can communicate effectively.
Ability to manage multiple tasks.
Able to interact with a diverse population (administrative to executive).
The position requires the ability to lift and /or move thirty (30) pounds.
Candidates must be able to successfully pass a drug-screening, DMV and background check.
Transportation Requirements:
Must be of a size that provides enough space to allow for the transport of assigned parts inventory.
The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
The vehicle must be maintained in good working order (pass safety inspections).
The vehicle appearance is reflective of professional service delivery.
Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use.
Must possess a valid driver license at all times.
Education:
Experience:
Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A+ or N+ certified is a plus.
PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.
Proven excellent customer service skills.
Eligibility for employment:
Candidates must pass drug test and background checks
Education verification for High School Diploma or GED and Degreed Professionals required
About Paladin
Since 1983 Paladin has delivered talent nationwide in America top companies. We match professionals with companies across the nation, providing: Staff support, temporary assignments, contract-to-hire and permanent opportunities. In addition we provide targeted project services, where individuals and teams complete strategic projects to move businesses forward. Paladin has opportunities in companies of all sizes, ranging from small businesses to the Fortune 100. Paladin provides excellent benefit plans and is an EEOE Employer!
