How to use existing customer data for increasing sales or improving services

The bank has a large amount of data on customers and their transactions.

This data can be useful in many ways including understanding customer

preferences, designing new products or providing customized services to

our customers. Examples can be something as simple as a birthday wish

from the bank or more complex like sales call for education loans if he/

she has children around 18 years of age or proposing asset management

products for customers with very large deposit balances to diversify their

savings/ investments.

We are therefore seeking your ideas to use existing customer data for

increasing sales or improving services of various business lines at the bank

such as corporate, retail, treasury, private banking, asset management.

The ideas will be evaluated for their uniqueness/ innovativeness, the

magnitude of impact it will have on sales or service and the extent of

additional investment required (the less the better

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