Length: 2000 words (approx)
a. Service charters are intended to be a tool for improving public services but to some they are meaningless rhetoric. How would you assess the role of charters in improving the delivery of public services and in enhancing the accountability of service providers to their clients? Discuss with suitable examples from a country of your own choice.
OR,
b. What is accountability and why is it so central in public administration? How would you assess the impact of recent managerial/market-oriented reforms in the public service on public accountability? Discuss with suitable examples.
