The letters featuring in these works portray the essentials of a professional communication. This nature of communication is short, exhaustive and vivid in message transfer. The reflection writing assists in the analysis of personal opinions of people regarding an issue. Jack Dalley Company wrote a letter to the manager of the Columbia Air Conditioning Company informing them of their concern and regrets over their printing of notebooks. The notebooks had printed errors and did not satisfy the requirement of the purchase. The company contends that it will intervene by catering for the expenses derived from the process and deliver a new supply to the company. The manufacturer assures the client that it would facilitate a process that prevents a repeat of the conditions that occurred. The suppliers who are the manufacturers agree to encourage a warm customer–seller relationship with the client.
Reflection
The professionals use these letters in maintaining the sincere and official relationship with their clients.The supplier actions are commendable considering that the company is to exist for a long time. Customer wants is critical in the business arena. The supplier’s move to replace the notebooks attracts a view that they value their clients most. The manufacturing and supply business have their pivots on how they service their clients. The act shields the customer against unnecessary and undue loses. The customer would receive this letter by a warm heart and would be happy doing business with the company again. It is worth considering that the customer are human and respond to different cases differently. This letter displays a healthy reflection of the communication between the customer and seller of the goods. The communication is successful and suitable for continual use by the both client and the seller. The letters provides an enabling ground for continuation of trust between the professional and their clients. It intends to elaborate an idea in the best and simplest way without damaging the reputation of the other. It soothes any nature of misunderstanding to lays a new understandable basis.
Assignment 2
Introduction
The Ekko Electric Company admits that it is unable to offer a refund to the two horsepower motors. The customer purchased these products, but they are disappointed they would not work well. The company show regret to their inability to pay back the funds. The company notes their policies as the reason for their inability to refund the assets. The company admits that, in the past, it has they had problems with other clients on the purchases they made. Their policy is rigid and demands that the clients should return the goods they bought within ten days of purchase. It is apparent that the client delayed on returning the goods they purchased.
Reflection
The companies move is disappointing to the customer. It is unfair that the best help they can offer is to recommend a repair company. This is inconsiderable noting that the client must have bought the gadgets with defaults from the company. The company does not pledge any financial help for the client. This indicates that the client must spend extra money for the repair process. The company’s offer for the next purchase does not auger well with the customer’s current problem. We are unsure whether the customer might ever think about doing business with the company. On this assignment, however the client receives the information-communication is successful. However, the contents of message are disappointing. The letter dictates the professionalism in communication. The letters assume effect in communication in the case of the official use only. They include the customer-seller relationship or the boss–employee relationship.
