IT Management
As time tickles, technology also expands. In the 21st Century, various technological advancements have been experienced. For example, the world is considered computerized. Almost everything is controlled by the use of a computer. Therefore, it is a requirement for all job seekers in most organizations to be computer literate. Clean IT Services is one of these organizations that appreciate the introduction of End User- Computing (EUC) ideology. The ability to include a computerized system in the operations of the company helps “Clean IT Services” sustains management to a higher level (Schacht 2012, p.5). Currently “Clean IT Services” does its invoices in a manual way. To a larger extent management issues may be a problem when work is done manually. Many errors can be made easily.
The most common problem experienced when doing things manually is corruption. The staff representative may over charge the clients. This is quite easy as the Clients only make appointments on the date they need for the cleaning, payment is done via the staff sent. They may over charge the clients and take the amount required to the offices while the remaining bits they pocket for personal use. Another problem that can be experienced when an organization does manual work is errors in accounting. Issues that involve money usage are very delicate. Therefore, when making calculations, computers are more accurate than working manually Schacht 2012, p.8).Computerized calculations are easy to do and evaluate. It is also easy to identify where certain mistakes may have been made just by a snap. Keeping paper records may not be so easy. Reason being they can be destroyed easily and may be unfortunate in case there is need for future reference.
There are situations where the recipients of the services are entitled to participate in the clean program. The essence of this activity is to reduce the workload to the company. At the same time, it saves time and reduces expenses that may be incurred by both the client and the agency. The introduction of End User Computing system has been identified as an ideology that can include the client in making work easier. In the world of economics or commerce, an end user is the recipient or the person who uses a product in the end. Just as its name suggests, “End User”, the idea behind this strategy is to allow clients’ easy access to the website of the agency. For example, Clean IT Services have been one of the best cleaning agencies in the area where it is located. There are people who are fond of it and have directed their friends to try their services. Therefore, these people may wonder where to start. Some may be too busy to make trips to their offices (Clean IT Services). The idea of making calls may be expensive too and the only idea is to check their services online.
Through an online service, the end user may be in a position of checking how the service operates. This will be shown on the website, as there will be many alternatives given. For example, as stated initially, the agency has a constant rate on how they charge their clients. This is either per office space or per hour. In addition, the client may get all the information needed regarding the services offered and then weigh all available possibilities. The most interesting part of the End User Compatibility is that just it does not need someone who is a computer wizard to access the website. Just simple knowledge of computer usage is enough to make work easier. The client can be in a position to apply on the kind of service he wants. The application will involve receiving feedbacks by either email or calls from the agency to confirm their date of service. All invoices can be made online and transactions too can be done using banks.
The benefits of the EU installation to the user are that they can be assured of the kind of service they need. The system will give them all the required information and make advance inquiries of what they do not understand. The end user will be in a position to make appointments in advance to find out the most appropriate time the service can work for them. This can be identified in the system. There will be icons that indicate if a certain date is fully booked or replacement done to avoid inconveniencies. The clients will not have to worry about corrupt stuff members who may squeeze out some extra cash unknown to the agency for personal use. The clients, who are also regarded as the recipients to the service, will reduce time wastage of going to the company to make an appointment. All basic information will be available to the end user on the website of the Clean IT Services. Therefore, this idea will benefit both the company and the recipients and avoid many errors that may be made when things are done manually.
In order for the EU installation to be successful, the company should make adjustments in the Information Technology sector (Repenning & Ioannidou n.d., p.1). This means that, the computer specialist should make sure that the software used to design the system should be user friendly. The system should be easily accessible to anyone who wants to make an appointment. It should also be free from frauds. Swindles are so common online and it can easily affect the company. The reason behind this is that, a swindler can make an exact system that will work as the Clean IT Services. In addition, they will use that opportunity to swindle money from clients and in the end the Clean IT Service will b held responsible for the incidents. The agency can also lose the trust of the customers. That means that they will eventually reduce work and can even go bankrupt and close down.
The IT department should be very intelligent while they install the End User system. For example, they should be in a position of creating records of all calls and messaging for future reference. There are people who complain a lot and can sue the company for mistakes they never committed. The records of data can be evidence of their innocence and not charged for mistakes they never committed. In addition, to ensure smooth running of the EU system, it should not be so complicated for the user.
The IT department can design the system in a complex way that it is hard to forge (Repenning & Ioannidou n.d., p.3). On the contrary, it should be easy to move around by the end user. This avoids boredom especially when the system takes long to load even when the internet fixation is excellent. Provision of an ID is important to allow verification. The kind of identification needed is not only a name but also a physical address and national ID or company registration number for easy identification by the company. Some people can come to complain using other people’s identity. However, with this kind of ID verification a fake complainant will find it hard to make claims that do not exist (Burnett n.d., p.2).
The challenge Clean IT services may face while attempting the EU installation may be on the side of the customer. The reason being not all customers are computer literate. This means that they will require a guide to make things easier for them. The guide will have to contain diagrams of how the spreadsheet will appear in each step of the application. It will not require a computer wizard to make the applications. However, the recipient must have the basics of computer that is how to connect to internet and knowledge in excel. Work will be easy and manageable for both sides.
Bibliography
Burnett, M n.d. What Is End User Software Engineering And Why Does It Matter? [Online] Available at :< ftp://www.cs.orst.edu/pub/burnett/eud09-euse-invited.pdf> [Accessed on 12 January 2013
Repenning, A & Ioannidou, A n.d., What Makes End- User Development Tick? [Online] Available at :< www.cs.colorado.edu/~ralex/papers/PDF/EUD_Kluver.pdf> [Accessed on 14 January 2013
Schacht W H 2012, Industrial Competitiveness and Technological Advancement: Debate over Government Policy. [Online] Available at :< http://www.fas.org/sgp/crs/misc/RL33528.pdf>> [Accessed on 14 January 2013
