1. In Chapter 17, Fiedler asserts that leader behavior is inflexible and cannot be readily changed. Do you agree or disagree with this assertion? Why?
2. Give specific examples from your work or personal experiences to support your opinion.
3. How are electronic communication devices (cell phones, e-mail, instant messaging, and websites) affecting our communication process?
4. Based on your experiences, describe both the advantages and disadvantages of these three devices over traditional communication methods, such as face-to-face conversations, written notes, and phone calls.
