List and describe the various benefits an organization can expect to receive from BI deployment.
Direct quantifiable benefits include working time saved in producing reports, selling information to suppliers, and so on.
Indirect quantifiable benefits can be evaluated through indirect evidence—improved customer service means new business from the same customer, and differentiated service brings new customers.
Unpredictable benefits are the result of discoveries made by creative users.
Intangible benefits include improved communication throughout the enterprise, improved job satisfaction of empowered users, and improved knowledge sharing.
Distinguish between mobile and wireless technologies. ?
The terms mobile and wireless are often used synonymously, but actually denote two different technologies.
Mobile means the technology can travel with the user, but not necessarily in real time; users can download software, email messages, and Web pages onto their smartphone, laptop, or other mobile device for portable reading or reference. Data collected while on the road can be synchronized with a PC or corporate server.
Wireless, on the other hand, refers to any type of electrical or electronic operation that is accomplished without the use of a “hard wired” connection.
Distinguish between knowledge management and knowledge management systems?
Knowledge management is the management of the processes through which organizations generate value from what their employees know, and from what information is collected and stored within the organization. This can be accomplished through IT and non-IT ways. Information technology is an enabler of knowledge management. Recognizing that knowledge resides in individuals, rather than in information systems and databases themselves, knowledge management systems are information systems that help humans understand the information that is collected and stored in databases across the enterprise, and that connect them with human experts who can provide interpretations and insight.
What is a project charter and what does it include?
A project charter is a document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities.
A project charter typically includes several elements.
(a) Project scope which defines the work that must be completed to deliver a product with the specified features and functions. A project scope statement describes the business need, justification, requirements, and current boundaries for the project. The business need can be characterized by the problem that will be satisfied by the results of the project.
(b) Project objectives which are quantifiable criteria that must be met for the project to be considered a success.
(c) Project constraints, which are specific factors that can limit options. They include: budget, delivery dates, available skilled resources, and organizational policies.
(d) Project assumptions, which are factors that are considered true, real, or certain without proof or demonstration. Examples include hours in a workweek or time of year the work will be performed.
