Persuasive Letter and Memo.

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First, you must respond to the customer, Mrs. Schoemann, in a message in which you offer a solution and persuade her to give the store another chance.
• Second, you must write a message to the sales staff in which you address basic customer service principles. You need to change the very perception of “customer service” within the store, including that of Mr. Blake. You need to propose a plan of action as to how to proceed as a store/team to get back to those founding ideals.
The persuasive memo to the customer should be 2 pages. The memo to the employees should be 1.

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