Refining the Problem Statement

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REFERENCES:

Greto, M., Schotter, A., & Teagarden, M. (2010). Toyota: The accelerator crisis [Case No. A09-10-0011]. Glendale, AZ: Thunderbird School of Global Management.

Cole, R. E. (2011). What really happened to Toyota? MIT Sloan Management Review, 52(4), 29–35.

Mishina, K. (1995 rev.). Toyota motor manufacturing, U.S.A., Inc. [Case No. 693-019]. Boston, MA: Harvard Business Publishing.

This assignment helps you develop the skills to master the following course competencies:

•Develop innovative and sustainable solutions to strategic and global operations management challenges.

•Apply theories, models, and practices of global operations management to address business problems.

•Integrate operations management analyses into general business management planning and decision making.

•Communicate in a manner that is professional and consistent with expectations for members of the business professions.

Activity Instruction

You have examined and broadly identified the organizational problem you will address in your OIP and have begun to identify the new process you would propose to address it. The next critical step is to refine your problem statement by defining and demonstrating the problem and process in detail. There are a number of tools you can use to do this. Two of the most useful are the cause-and-effect diagram and the process flowchart.

For this assignment, complete the following:

•Create a cause-and-effect diagram to identify, analyze, and graphically depict all potential causes related to the problem, in order to uncover its root causes.

•Create a graphic flowchart that briefly details all of the steps you will need to implement in your new process, over time. Identify what this flowchart reveals about the following: ◾Previously unidentified yet important steps.

◾Products or services that should have been undergoing quality checks but were not.

◾Instances in the old process when critical information was not shared among all involved people and functions.

•Create a before-and-after flowchart that illustrates the process that was used before your proposed improvements and what it might look like after your recommendations are incorporated.

•Based on the preliminary problem statement you developed in Unit 2, briefly describe the scope of your process improvement objective. For this assignment, focus on only one of the contributing causes of the problem.

•Write a refined version of your problem statement based on what you have learned about your objective by using the diagram and flowchart tools.

Submission Requirements

•Written communication: Written communication is free of errors that detract from the overall message.

•APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting.

•Font and font size: Times New Roman, 12-point.

Review the Refining the Problem Statement Scoring Guide to make sure you have met all of the criteria of this assignment.

Refining the Problem Statement Scoring Guide Grading Rubric

Criteria

Non-performance

Basic

Proficient

Distinguished

Analyze a cause-and-effect diagram to uncover the root causes of a process problem.

18%

Does not create a cause-and-effect diagram to uncover the root causes of a process problem. Creates a cause-and-effect diagram to uncover the root causes of a process problem. Analyzes a cause-and-effect diagram to uncover the root causes of a process problem. Interprets a cause-and-effect diagram to uncover the root causes of a process problem. Justifies interpretations with diagram data.

Analyze a flowchart with detailed steps of a process for addressing critical information.

18%

Does not create a flowchart with detailed steps of a process. Creates a flowchart with detailed steps of a process for addressing critical information. Analyzes a flowchart with detailed steps of a process for addressing critical information. Interprets critical information from a flowchart to identify missed steps, missing quality checks, and lack of communication between people and cross-functional areas.

Create a problem statement based on information gathered about a process and its role within an organization.

18%

Does not identify a problem statement based on information gathered about a process and its role within an organization. Identifies a problem statement based on information gathered about a process and its role within an organization. Creates a problem statement based on information gathered about a process and its role within an organization. Evaluates a problem statement based on information gathered about a process and its role within an organization.

Develop a process improvement scope based on a contributing cause identified through research done on an organization.

18%

Does not identify a contributing cause of process problems through research done on an organization. Identifies a contributing cause of process problems through research done on an organization. Develops a process improvement scope based on a contributing cause identified through research done on an organization. Interprets a process improvement scope based on a contributing cause identified through research done on an organization.

Develop a flowchart that illustrates a process before and after improvements are made.

18%

Does not develop a flowchart or does not identify a process before and after improvements are made. Develops a flowchart that identifies a process before and after improvements are made. Develops a flowchart that illustrates a process before and after improvements are made. Analyzes a flowchart that illustrates a process before and after improvements are made.

Communicate in a manner that is professional and consistent with expectations for members of the business professions.

10%

Communicates in a manner that is not professional or consistent with expectations for members of the business professions. Communicates in a manner that is inconsistent with expectations for members of the business professions Communicates in a manner that is professional and consistent with expectations for members of the business professions. Communicates in a manner that is professional, scholarly, and consistent with expectations for members of the business professions. Adheres to APA guidelines, and work is appropriate for publication

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