Project 1Overview – Follow legislative requirements
Mr.David Nightingale has become aregular customerto yourorganisation.Whilstupdating thecustomerdetails within yourorganisationsdatabase,you noticethatthecustomerfrequentspartsof Thailand,PhilippinesandIndia(wellknownchild-exploitation destinations)on averageeverysix months.
Based onyourdiscussionswith thecustomeras well asthepatternsoftravelthatyou identified in the database,you stronglysuspect thattheclientisengaging in child sextourism.
Basedon the circumstances,write a report(750words) that addressesthefollowing:
a) ResearchtheAustralianCrimes(ChildsexTourism)AmendmentAct1994 or any otherrelevantlegislationand discuss: What can you do in your role as anemployeein responseto yourstrong suspicions of the customer Mr. Nightingale?
b) Researchconsumerlegislation suchas theAustralianCompetition and ConsumerAct2010 or any otherrelevantlegislation(e.g.ethicalguidelines), and discusswhether youcanrefusetoservethecustomer if you suspect them of engaging in illegalactivities? Explainwhy,orwhy not.
c) Does your workplace have a policy regarding child protection? If so then what does it entail? If not, then what can you suggest in regards to child protection?
d) Visit the site http://www.thecode.org
Give a description of what this organisation is about and what they are trying to achieve.
Ensure thatyourreport issupported byevidencewhich is referenced accordingly.
Project 2
ProjectInstructions
• Read the following information to clearly understand what is required throughout the project.
• Save and upload relevant documents onto the learning platform to support each of the three parts of the project.
Project Overview – Identify and understand inbound and Australian based customers
Over the years the Tourism market has been inundated with inbound and Australian based customers.
Understanding the needs, cultural and religious protocols of our main customers, can help us in tailoring and focusing on customer specific products and services that will make their holiday more enjoyable and memorable. The more we can learn about our Australian based customers and or inbound customers, the more knowledgeable we can become in providing the best products, services and customer care. Visit sites such as Tourism Australia and research the following:
Research the following and write a report (800 words) on your findings including the points listed:
1. Australian based customers:
a. What are the general characteristics of the main social and cultural groups in Australian society?
b. What are the key aspects of their cultural and religious protocols?
c. What information can you provide on their preferences for tourism products?
2. Inbound tourism customers:
a. What are the general characteristics of the main inbound tourist markets?
b. What are the key aspects of their cultural and religious protocols?
c. What information can you provide on preferences for Australian tourism products?
Ensure thatyourreport issupported byevidencewhich is referenced accordingly.
