Ekko Electric Vice President
August 7, 2011
Columbia Air Conditioning Company Manager,
Butler Park, West Columbia
Dear Mr. Li,
We wish to acknowledge the receipt of your request to obtain a refund for the two horsepower motors you purchased over two months ago on account of their being faulty . We wish to our express our deepest sympathies for that misfortune. However, it is with regret that I inform you that you request cannot be completed.
Ekko Electric Company has a policy governing refunds on faulty items. You were required to return the faulty merchandise within ten days of purchase. Also, you were required to return the machines for inspection by our experts. As you very well know, we have had the same problem in the past. Following your co-operation with our policies, we approved of them and consequently refunded you for your purchases.
We would suggest getting the merchandise repaired if possible. We can recommend an appropriate company for this. In light of the nature of our close business relationship, We are offering to give you a 10% discount on your next purchase with us. It is my sincere hope that suggestion will be of help, and that we shall continue doing more business with your company.
Regards, Faxon Fran.
