1. Executive Summary

Tony’s, the company that Tim Schrafe works in has several departments that are headed by different managers and overall head being Tony Marcella. The company has however some vacant posts that is yet to be filled like the general manager among others. There company does not have enough staff among other relevant departments relevant for the normal operation of the business. The company has hence to juggle between its available staffs so as to get its daily operations running. The company similarly lacks a clear set of rules and policies of conduct that would manage how its staff behaves. This has led to the deterioration of behavior from its staff in the top office. The incidence at the photocopier where there is lack of respect for business, no fear for laws of the authority, shows a lack of clear set of guidelines of conduct as well as lack of staff. The stand staff has no sense of authority in places that they are accorded, they fear to efficiently undertake their business as required leading to brushing it off. This has similarly hindered what consequences he would write in his report. The photocopier incidence is a clear sense of poor communication and authority as well as not enough labor force to do some of the important duties vital to the company.

2. Statement of the problem

Tim Schrafe is a service manager at Tony’s Bar and Eatery has brought about problems in the company due to his inappropriate behavior. Schrafe who was clearly intoxicated came into the restaurant when he was off duty. After creating a number of destructions in the restaurant, Don England who was the supervisor as well as a part time manager working one the night caught Scharfe sniffing some white powder off the photocopier. This act was done in the presence of England and the server. This after insisting that he wanted free drinks form the bar stating that he would pay them off the following day. The leaders’ interaction with the client while in this state, the drunken state, was not allowed by since this would affect meting out of punishment (Don England and the Photocopier Incident Case Analysis, 2011). England has to look for ways that he would manage this state of affairs as he gets ready his daily report of operations to Tony Marcella the owner which might lead to Scharfe to lose his position.

3. Analysis of the problem

There are a number of issues that took place in the restaurant that are of concern. The first issue is the incident by Tim Schrafe which took place on the photocopier; the desire by him to ask for beer from the bar tender and the snorting of white powder. This would have brought about issues with the government making the company to be liable for the illegal activity.

The white powder taken by Tim Scharfe, believed to be drugs, is believed to have an impact on the rate of work. Scharfe would hence experience a drop in his work efficiency. This similarly has got an impact on since Scharfe would be on the wrong side of the law hence illegal. This additionally places the restaurant at risk considering Scharfe was taking the white powder in the business premises (Don England and the Photocopier Incident Case Analysis, 2011). England and the server were surprised with what Scharfe did; England quickly took Scharfe out of the building noting what impact it could have.

Scharfe was an alcohol and a drug addict. This habit can bring about the person to drain his money and desire more of the drugs. A person who holds high office would use it to meet his desire including going against set rules. He is similarly faced with an inability to make decisions for himself. Scharfe had started to ask the bartender to offer him free drinks considering that it was not allowed for managers to interact with their staff. He was persistent and a few minutes later got a case of beer which he did not find offensive. Even after England intervening and a lot of bargaining taking place, Scharfe went for it a second time.

A person who is on drugs is not in a position to manage things and pays no attention to matters. Scharfe was hence in a bad state where he could cause destruction to the clients. The clients may not be back to the business again leading to losses (Don England and the Photocopier Incident Case Analysis, 2011). When Scharfe got into the restaurant, England was not concerned as it was his routine though after noticing that he was intoxicated he knew and was not comfortable with it. Even after the incident at the photocopier, he quickly moved Scharfe out of the building using the back door and locked it noticing the drama he would cause if he used the front door.

There was the problem of no formal conduct guidelines and process as well as disciplinary impacts for what took place in the restaurant. The absence of a formal conduct and disciplinary measure can affect the ability for one to make a choice on what to do with regard to any situation arising. This may make some people placed in charge to lack ways to act and just let it go leaving it opens for it happening again. The staff as well as top offices in a business sector may act as they desire considering that they are bound to not face any punishment for their actions. England was not sure of what he would do with regards to the adverse situation that took place in the restaurant. Schrafe on the hand took the case of beer, sniffed his white powder knowing that he would face no consequences for them.

England’s responsibility as manager was not that effective. The boundaries of a business with regard to position and rules ought to be well defined so as to not interfere with the execution of duties in a business. England was not able to meet the requirement of his duties; he was affected by Schrafe’s superiority to make decisions. This hence brought about a disastrous handling of the situation in the restaurant. This would have been handled in a more efficient way if he did not affected by the superiority.

4. Decision Criteria and Alternative Solutions

The decision criteria will be based on specific criteria which would be with regard to the incident that took place in the restaurant. Considering that Schrafe gets to the restaurant when he was off duty and late in the night, there would be the desire to manage the time limiting the coming to the restaurant for other business managers. This would limit interference and effective operation at the business premises. A solution of not later than 10:30 pm for coming to the restaurant would be placed consequently restricting people or managers from other business department form interfering with the business while intoxicated. Alternatively, there should be a complete restriction from coming to the restaurant on free times (Don England and the Photocopier Incident Case Analysis, 2011). This would make it possible for an effective running of the business with no interference and return of respect. This may however result to hatred and formation of forces against each other.

Considering that Schrafe saw no consequence to what he was doing hence no fear for what was he was to face, it would be relevant to place a number of impacts for any violation or interruption of the business. A solution placed would be of any interruption of the normal running of the business would result to costs being charged on the person with regard to level of interruption caused. This would otherwise lead to forwarding to the higher office for further measures to be taken. This would restore normalcy in the business premises and fear of any cause of destruction. However, efforts aimed against England would be applied to discourage him. He would similarly find it hard to convince Tony Marcella to be against his top officials.

With regard to Schrafe coming and desiring free drinks and wanting to pay later, there would be no drinks that would be offered on a free basis or offering credit. A solution placed would be that every person without regard to the position they hold will have to pay like any other person otherwise drinks will be denied. Credits incurred would be forwarded to relevant office for deductions. This would strengthen the rule of not getting involved with the juniors as well as interfering with the business. However, this would add additional work to the business that was not intended as well as hindering staff efficiency as they would be separated from their bosses.

5. Recommended Solution, implementation and justification

The aspect of regulating time at which one comes into the restaurant was set at 10:30 pm or complete restriction would be directed at the managers from other departments who are not on duty. They would be restricted from coming to the restaurant. This is aimed at doing away with their interference to the normal running of the business. Past this time no drink or entrance would be served to them while intoxicated. This would otherwise call for reporting to the relevant authorities if force is applied. This would be in an attempt to hinder a destruction of the piece and running of the business. This method is the best since when one is intoxicated he does not know what he is doing and giving them a free pass would affect the customers’ peace. It would work considering that the business is against such unruly behavior and so is the law.

The interruption of business would result to a number of implications to be charged on the victims. This is targeted at the free managers who are aimed at affecting the normal running of the business. The costs would involve legal actions or company involvement of it the charges did not work. This is seen as destruction of peace that the government would take swift action on while the company would do much to save face as it would affect the normal running of the business and customer satisfaction.

With regard to the desire for free drinks or drinks on credit, there would be nothing of the sort offered to the managers. This takes place all the time as this is bound to encourage others to do so. This is meant to do away with Schrafe’s desire for free drinks or drinks on credit (Don England and the Photocopier Incident Case Analysis, 2011). The back to this would be offering drinks on credit but involving the relevant departments to deduct it from their salaries. This would work as it does away with any sort of destruction that may result. Considering that drug addicts are persistent and cause a lot of drama.

Reference

Don England and the Photocopier Incident Case Analysis. (2011). Retrieved from http://www.studymode.com/essays/Don-England-And-The-Photocopier-Incident-787982.htm

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