| Question 1: What are the advantages of customer relationship management and how it might benefit a medical office? (See page 414-425 & 433 chapter 13, Essentials of Contemporary Management, 5th ed.) | 35points | 
| Directions to complete Question 1: · Use short responses, in complete sentences with proper grammar and spelling · Length of response should not be less than10 to 15sentences. | |
| Answer: Type your answer here 
 
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