1.A number of factors need to be present for rule-reward systems to succeed. Which of those factors were present at Industry International? Which, if any, were absent?
2.What resistance strategies are available to these employees? What could they do to keep from being so dependent on the system? What effects would those actions have on the system? Why?
“Empowerment, or Iron Cage”
1.What forms of control are characteristic of relational strategies of organizing?
2.How do those forms of control differ from control in traditional strategies?
3.A basic assumption of the now-extensive literature advocating the use of team systems is that teamwork provides a better quality of work life for employees, while improving organizational efficiency. Was this assumption correct in these two case studies? Why or why not?
4.What personal and interpersonal factors are involved in the success (or failure) of “relational” strategies like teamwork?
