Why was Nancy rewarded for breaking the rules?

E text book will be attched. In page number 484, a case study with title “Breaking the rules”
Writer is requested to understand the case study (Page# 484 and 485) and understand theory of decision making located in the same chapter(chapter#16) to answer following two questions:
1. Why was Nancy rewarded for breaking the rules?
2. What types of behavioral factors might have influenced Nancy’s decision?
Any theory should be linked theory indicated in the book only.

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