New 911 system
The 911 system was invented in the early 60s and was meant to help victims faced with a repertoire of problems requiring immediate attention. Such victims would be connected to police, fire operations, and medical emergencies through an operator (Carlos 66). Over the years, the system has grown in breadth, serving around 100 million people today, who use it for emergency services. However, the system is not efficient since the operator has other responsibilities to carry out, reducing potentials to to adequately perform the duty of helping the victims effectively. The current 911 system is designed in a way that it massively utilizes the telephone technology and its applications. Such reliance on phone technology makes it difficult for the system to effectively handle data if required, image, text messages and video that have increasingly become common in person to person communication in everyday life. These lacking aspects are not only critical and essential for the future emergency handling but also to the new generation in transportation safety. The current system does not take into consideration the perspective of the victim; rather, the system only works to help the sector of emergence than that of the victims.
Transportation concerns, means and the extent of emergencies are not well depicted in the current 911 system of emergency response, as regards to geographical location. In fact, the system has been ineffective in some areas, and ill-equipped for serving the purpose for which it was designed. Researches done on the efficiency of the 911 system, suggest that while the system has helped the country and the world in extension, in emergency response, there is a need to improve the system and design it in a way that is victim biased (Carlos 66).
Therefore, it is essential that a new system is put in place, that would address the anomalies in the current 911 emergency response system and improve on the efficiency as well. The new system is planned to begin operating as soon as possible since it has received funding and the good will of the stakeholders who include all the USA citizens (Ross & Gary 190). The new system will have diverse technologies, both of the old system and the new so that efficiency is improved. The system will have a software that integrates the police, medical staff, first responders and firemen. This will ensure that every situation is ethically handled with high convenience. The system will utilize a new conduit for callers that will have location and thus routes them appropriately using the mobile technology.
Feasibility of the New System
Issues with Medical Dispatch
The current system of 911 is not effective in handling the dispatching of medical responses. Conversely, the new system is intended to make provision for assessing the situation on the ground using installed softwares before dispatching response teams to the required area (Hongyuan 280). The new system is to take into consideration the extent of medical emergencies and the type so that when dispatching the medical team, they are aware of the situation and carry required medical facilities. The new system is also going to ensure the safety of its medical staff being dispatched to the emergency areas. This is due to the fact that medical personnel are equally important and their safety is the safety of the victims.
The system is designed to reduce and eradicate dispatching issues that arose with the current system. This could be achieved through making an extension to the 911 routing so that the medical emergency situation can be detected by operators who are not medically trained. Further, the system can recognize callers, through technology application, so that such callers are routed to the appropriate response without delay.
Issues with Weapons and Unknown Chemicals
The system is going to be effective in solving the issue of detecting the type of chemicals and weapons being used in an emergency that is related to this through video and image applications via Smartphones. The system will utilize the phone technology to detect the kind of weapons or chemicals in the emergency and, thus have a dispatch team that will use due diligence and care in handling such emergencies. The system will make life and emergence response easier in an attempt to save lives. This would make the system more effective and convenient. The operators will have an easier time to determine the proximity of the location of the victims, since, the routing will be designed in a manner that will send the emergence directly to the required response. For example if it is fire, the router in the new system will conveniently use mobile technology to route to the nearest firemen station. This will revolutionize the responsive sector in many ways, hence, the need to implement it.
Bogus Calls and False Alarms
Bogus calls and false alarms are a major concern in the current system of 911. The current system is getting many false alarms from many pretenders thus putting pressure on the resources available for the effective operation of the system. Such bogus calls and false alarms further cause extreme pressure on the system due to the fact that all calls are treated with equal importance by the operators. Moreover, the accompanying and unnecessary linkages to the dispatchers that such calls bring forth, affects the nature of the true emergency situations. Bogus calls on the other hand are generated mainly by children. This issue is going to be addressed by the new system through removal of the on star systems that are abused by many people.
Issues with Mobile Technology
The current system rarely utilizes advanced technologies in dispatching of the emergency teams, especially the medical emergencies (Lucy 50). This has been an issue since many locations in the country do not have access to GPS systems or the available ones are not upgraded to fit current advances in technology. The new system is intended to have a section that can track these areas without the use of technology, thus eliminating this problem. Original mapping is to be integrated in the system so that conventional difficulties experienced in the old system are minimized. The resources available will be utilized in providing all the dispatchers of emergency with electronic navigation mechanisms.
The transportation Issue
The current 911 system has not been successful for a long time. However, the increasingly advancement of technology, and a greater taste for wireless communication provides an opportunity for better connection and emergency response. The use of this system will be viable in easy data transmission and faster transfer of information from one station to the other system so that teams cooperate to respond to any kind of emergency. The system will also facilitate calls that were not connected through certain devices. Furthermore, the new system will enable and provide access and backup between the system and emergency dealers all over the country so that easier and quicker response is rendered. The transportation of emergency responses will be established in a flexible and secure operation that have improved capability due to technology therefore ensuring a share of data, procedures and resources to influence and improve emergency response (Peter 250).
Implementation and monitoring
Administration of the System
The system will be administered by qualified personnel that will make the system address and foster service delivery to the general public. The public information is to be included in the system so that it is easy to locate emergency cases. The call center and operation room will then assign new addresses when the system starts working. The system will facilitate recognition of the diversity of emergency calls, the crucial nature of victim and public participation.
Medical emergency response
The system will have a software that will utilize the mobile technology. The current system of 911 does not efficiently handle emergency cases involving medical complications. The new system seeks to address this issue. For medical emergency to be treated efficiently, the new system intends to provide a position of medical expertise at the call center. This will allow the operator to refer cases of medical emergency to the medical professional. This will facilitate easier handling of medical cases unlike the current system. In the case that a person calls and has an asthma attack, the operator will directly route the person to the medical practitioner who in turn will give direction on how to handle the situation. This system will allow the victim to have first aid done onto them before the ambulance arrives. This will be possible because the caller will follow instructions given by the medical doctor at the call center.
Another way of addressing the delicate medical emergency that the system will facilitate is the allowing of communication with the caller through video, text and voice. This recognizes the location immediately and the type of medical emergency. This will significantly help medical complications, where an individual is not audible enough to state the type of emergency. For instance a caller dials 911 and in the process she/he is having breathing problem. This implies that the caller would not give the detail of the emergency. The response team will find it hard comprehending and can only handle the issue once they arrive. The system will address this issue through video and image application.
The system will make use of the mobile technology to further increase its efficiency. The mobile phones especially the Smartphones are able to understand natural language, the search of location, information retrieval and filming. The new system is intended to integrate this application with its operating system so that it increases efficiency. The caller would be required to have their information regarding location, medical history, insurance policy so that when they are in emergency situations, the system can get access to this data through mobile retrieval. Video taking and filming enabled system will get live pictures and video and determine the nature of the emergency thus responding to it quickly.
Furthermore, the ability of the phones to interpret natural language means that the emergency could be revolutionized. The system intends to put a system on the phone that responds with immediate dialing of 911 once the caller commands the word emergency. This could be allowing of video streaming in at the call center via Skype. This will facilitate emerging understanding of the response team. The application will also be enabled to send a text message to a family member so that they are notified of the emergency condition. The mobile will also utilize the new system by using an application that sends critical medical information to the nearest health care facility once in an emergency.
The new system can be simplified through integration with mobile operations. Since the new system has an unlimited resources, the implementers should consider making the price of Smartphones affordable and install all the application of emergency response. This will make the work of response team easier. The system will be dealing with massive messages and calls, to make it simple there will be a requirement in the system that transmits them to look the same thus saving time of response. This makes all the information to be standardized, hence easier reference.
In general, the information on the victims of emergency situations is given to the hospital staff by the dispatchers. The fact that the dispatchers get random information from the respondents at the emergency scene suggests that the information may be vague. The new system in full implementation will address this issue. The implementation will help the victims in more ways, since, the new system will make provision for victims with smart devices to transmit the visual information and images, so that the type of emergence is determined by the operators at the call center. The information might be incomplete thus making it difficult for interpretation. The system is designed to help with this in mind so that it could give clarity of the image and visual information. The imagery information is more efficient in emergency response than verbal that might be misleading. This will allow the emergency to interpret the information first and respond successfully to the cases.
In conclusion the new 911 system is intended to offer efficient and better service to the public. The integration of mobile technology in the 911 response system implies that the emergency response is going to be revolutionized in favor of the victims. The system will also utilize the resources to: train, in research and innovation of new applications so that the response is effective. Unlike the current system of response, the new system will be capable of transmitting live videos, films and images of the emergency therefore, making it easier to ascertain the emergency situation. The system will help revolutionize the emergency sector especially the medical emergency, with its capability to integrate mobile technology, the system has great potential to efficiently equip the response team to save lives. Implementing the new system will be crucial to serving the public better and efficient in emergency cases.
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