http://www.youtube.com/watch?v=BG46IwVfSu8 , presented by Roman Krznaric. This video is the property of The RSA and are used under the public domain guidelines found at http://www.thersa.org/events/about-events/rsa-video-and-audio-file-usage-policy .
There is no greater barrier to change than communication issues. There is no greater skill than communication that can cross levels, depth, scope, and breadth of people and information. People who are adept communicators quite literally link the world for everyone else. Using the video above, think about the communication that Mr. Laipply uses as he works through his time on stage. Did you understand it? Did you laugh with the audience? What was the language that he used? Why did you understand it? How does culture feed into understanding this video? How does empathy impact our communication skills? Is empathy its own language? Do change agents need a great deal of empathy? Explain. Is there value in outrospection in change management?
